Intro and Contents
Here are a few of the questions that are frequently asked of Tech
Support. If you work through these items and cannot solve the problem,
check the online resources at WebSite
Central. At WebSite Central you will find a wealth of problem
solving ideas, troubleshooting tips, the most current FAQ, and
opportunities to share your problems (and solutions) with other WebSite
Sometimes the problems you encounter are networking related. The
specific problems can be myriad, from a mistyped IP address to a
wrongly-configured TCP/IP setup. These problems are beyond the scope of
this document and should be addressed to your network administrator or
your Internet service provider. If you suspect the problem is with your
TCP/IP configuration, see the documentation for your operating and
- My server starts and immediately exits. What now?
- Look in the file server.log, normally in the logs
subdirectory under WebSite. This is where the server logs internal
errors. The messages there can provide a clue. You must have TCP/IP
installed and active on your system. If you are using a dial-up
connection only, it must be dialed-in and active before the server will
- I don't yet have an internet host name for my computer, but I
want to test it on the same machine as the server. What do I use
for a URL?
- The URL http://localhost/ will contact your
localserver and return your home page.
- I let WebSite Setup install my server as an
application. How can I change it to run as a service?
- Open the server's property sheet and select one of the "service"
options as the run mode. Stop the server. If you are on NT, you
must start it using the NT services control panel. You cannot
hand-start WebSite if it is set to run as an NT service. On Windows 95,
you can re-start the server using the Start menu now; the next time you
reboot your system, WebSite will start immediately and run without
anyone logged in.
- I'm on an "intranet" with no internet names. What do I use for
my host name in the Identities section of the server's property sheet?
- Use the IP address (e.g., 18.104.22.168). Do not use
the NetBIOS or Windows Network "computer name". Windows domains and
names are not the same as internet/TCP-IP domains and names. If
you use an IP address, people can use it in their URLs to get to your
server, for example http://22.214.171.124/.
- No one else can see my server. Where do I look?
- First, check to see that your server is running. Then try to access
it locally using the above URL. If both of these work then the server is
OK and the problem is networking related. Go to another machine on your
network and ping your server machine. If you don't know what
ping is, consult the Windows NT or Windows 95 TCP/IP networking
documentation or contact your local network administrator.
- I keep getting 404 Not Found but I know I am
using the right directory path. What is going on?
- Directories are mapped to URL paths by WebSite. This is
sometimes called "virtual paths". For example, the URL / is
mapped (typically) to the directory C:\WebSite\htdocs\. Look
carefully at the 404 error message and note the physical directory path
in parentheses. This useful feature of WebSite lets you see the
directory path that WebSite is translating to.
- The file server.log is huge! What can I do?
- Check the Logging tab in the WebSite property sheet and disable all
tracing options. Tracing is useful for diagnosing problems with CGI
programs and the server itself. Normally you should run the server with
all tracing disabled. Once you have disabled tracing, stop the server,
delete the server.log file and restart the server.
- Why are there three "access log" formats available? Which
should I use?
- There are many logfile statistical analysis and graphing programs
available. They depend on the log file having a specific format. The
most commonly support format is the "Common" format. A recent extension
to this is the "Combined" format. It adds some valuable information but
it is not supported by all analysis packages. The Windows format is
specific to WebSite and is suitable for importing directly into Access,
Excel, etc. for analysis. If you are unsure, leave the setting to
Common. It is the most compact and is supported by the widest set of
- My Netscape users have problems loading inline images.
Sometimes they get broken icons. Is WebSite buggy?
- Of course not! If you
have "hold connections open for re-use" enabled, try turning it off.
As of April, 1996, some browsers have quirks in their support of
keep-alive which cause this behavior if the option is enabled.
- Users get broken images if they don't put a
trailing slash on some URLs. What's wrong?
- Check the Identity tab on the WebSite property sheet and see that the
host name is correct. You would have caught this if you had run through
the self-test and demonstration after you
For more FAQs and other valuable information
go to WebSite Central